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WORLDWIDE SHIPPING | DHL EXPRESS

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GUIDANCE REQUEST

ONLINE GUIDANCE OR MEDICAL APPOINTMENT REQUEST

Use this form for online guidance by email or to request an in-person appointment in case of medical hair loss.

For online guidance, please ask one clear and specific question and include links to the product(s) you are considering.

In-person appointments are only available for clients experiencing medical hair loss, such as chemotherapy, alopecia or another medical condition. Appointments are limited and not automatically guaranteed.

What type of request is this?
Medical hair loss (chemo / alopecia)
Online guidance by email

Please note: in-person appointments are only available for clients experiencing medical hair loss. For non-medical requests, guidance is offered by email only.

What are you interested in?

If your question is about color matching, please upload 2–3 clear photos of your hair in natural daylight, without filters and without direct sunlight. Please include photos of your roots, lengths and ends if possible.


Please note that color advice based on photos is always an estimate, as lighting, camera settings and screens can change how colors appear.

Have you reviewed the following pages?
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